Refund policy
The 30-Day Letter Guarantee.
If you are not delighted with The Golf Letters within 30 days of your first letter arriving, write to us and we'll make it right — refund, replace, or credit. Your call.
Annual Subscriptions — $99 Prepaid
- You may cancel and request a full refund within 30 days of your purchase date, regardless of how many letters have shipped under our 30-Day Letter Guarantee.
- Between 31 and 60 days of purchase, we'll refund the prorated value of letters not yet mailed (calculated at $8.25 per letter), minus letters already shipped.
- After day 60, annual subscriptions are non-refundable. You'll continue to receive every remaining letter in your subscription year. You may also pause shipments or transfer the subscription to a friend at any time — just email info@thegolfletters.com.
Monthly Subscriptions — $10/Month
- Cancel anytime from your account or by emailing info@thegolfletters.com.
- Cancellations made before your monthly renewal date stop the next charge.
- If you are charged for a letter that has not yet shipped, we'll refund that month in full.
- We do not refund letters that have already mailed, except under the 30-Day Letter Guarantee for your first letter.
Gift Subscriptions
- Gift purchases are refundable within 30 days of purchase as long as the first letter has not yet mailed.
- Once the gift has been delivered to the recipient, we treat refund requests on a case-by-case basis — email us and we'll work something out.
Lost or Damaged Letters
If a letter is lost in the mail or arrives damaged, we will mail a replacement at no charge. Just email us a photo (if damaged) or let us know which month never arrived. Notify us within 14 days of the expected delivery window so we can track and replace.
How Refunds Are Issued
Approved refunds are returned to the original payment method used at checkout. Most refunds process within 5–10 business days, though your bank may take additional time to post the credit.
Statutory Rights
Nothing in this policy limits any statutory rights you may have under applicable consumer protection law in your state, province, or country. This policy is intended to be additional to those rights, not a replacement for them.
How to Reach Us
The fastest way is always email: info@thegolfletters.com. We answer every message ourselves — hand-finished by a person, never a bot.
Last updated July 7, 2026.